Wednesday, 16 March 2011

Friday, 11 March 2011

Call centre update

Coincidently, I just read an article in my newspaper about call centres in India and how workers are expected to neutralise their accents.
Please do read it too.....


Accent neutralisation and a crisis of identity in India's call centres

Adjectives



Here are the sentences you wrote using the words in module 2 of unit 2.
Are there any that you'd still like to improve?
Can you remember which the words are that you were practising?

I’m annoyed about the price of petrol
Some people sound very abusive when they use words like “asshole”
I would be appreciative if you came to my basketball match.
Why am I so cheerful?
I think I am competent enough to do this task.
If two people talk in different languages it might be difficult to talk about abstract topics like philosophy.
It is very helpful to train the Indian Call Centre workers in the British language.
British callers are often irritated, because the call centre workers have a weird Indian accent.
Some people are frustrated when it is raining outside.

Dear God, I am very grateful for the food on my table. Amen.
Our boss is a smart guy, you can be reassured that he is making knowledgeable decisions.
Karen is very patient with us. Although everybody is chatting, she doesn’t freak out.
He can be very persuasive when he wants to convince his employees.
I feel very well now. It was a pleasant stay at the hotel .
Knowing that you have enough money can be very reassuring.
Many people are sympathetic to the cause of the freedom fighters in Libya.
If we all came too late because of the train drivers’ strike, our professor would be very understanding.
My mother is always angry with me because of my rude manners
I’m very upset because Karen’s cat disappeared (so is Karen).
I´m satisfied if something solves my problems.